Shipping & Returns

Carmo Singapore department is a collection point for the main branch in The Netherlands. This collection point was established with the purpose of making shipments to Carmo easier and cheaper for Singapore customers. Items received at Carmo Singapore will be shipped over to The Netherlands where our technicians will carry out the requested services. Once your items arrive in The Netherlands you will be notified by e-mail.

All orders will be processed the next working day and shipped from our international warehouse for in-stock items. The stock in the webshop may not correspond with stock in the warehouse, in which case we will be in contact via email to notify you with a new shipping date.
Testing and repair of electronics such as ECU's, CDI units or dashboards are generally returned within three weeks, only with an approved payment, that payment is arranged in advance or on account (on request).
Delivery times are subject to and dependent on the proper handling of the carrier and our global partner.

Shipping costs:
Carmo.sg offers a flat rate round-trip shipping cost of SGD$150 from Singapore to the Netherlands and back.
Shipping costs from other countries will be on a case by case basis. Please contact us in this case.

Returns:
Ordered items can be returned within 14 days if they are unused and in original packaging (except customized products).
If you want to send an item back to us, please first contact our customer service through the WhatsApp number on our page.
After contacting our customer service, and arranging for a return, you can return the items to the address find at the contact page;

Carmo electronics takes no responsibility if the package is lost.
Damaged and/or incomplete products cannot be (fully) compensated.


Warranty:
In case of a product malfunction within the specified warranty period, you can return the product for a warranty claim. Please contact our customer service first by e-mail ([email protected]). Warranty is invalid if a product is damaged, abused, modified or improperly installed (this includes altered wires & connectors, modified housing etc.). Any product should be installed the proper way, without any alterations, to ensure that the product will work properly. If after research a product turns out to be used the wrong way, the warranty claim may be rejected. Carmo electronics takes no responsibility if the package is lost.

Installation of most products only requires basic knowledge of motorcycle electronics and mechanics. If you doubt your knowledge, you should always have the product installed by a motorcycle garage.